Refund policy

Returns & Refund Policy - Popcatalog.com

We hope you love your purchase, but if for any reason you are not completely satisfied, we're here to help.

Return Conditions:

• Return Window: You may return most items within 30 days of the original purchase date.
• New Condition: Items sold as new must be returned in their original, unused, and unopened condition to be eligible for a full refund.
• Damaged or Defective Items: If the item you received is damaged or defective, please contact us immediately for a replacement or refund.

How to Return:

1. Contact our customer service at admin@popcatalog.com to initiate your return, or you can contact us thru the website contact form.
2. Once your return is approved, you will receive instructions on how to send your item back.
3. The customer is responsible for return shipping costs unless the item is damaged or defective.
4. Returns address:  BME, LLC, Attn: Returns, 4633 Trousdale Drive, Suite 101, Nashville, TN 37204, United States.

Refunds:

• Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned item.
• Shipping costs are non-refundable.

For further assistance, please reach out to our support team at admin@popcatalog.com.